CANCELLATION POLICY

Cancellation by Guest -

If the Guest decides to cancel the tour for any reason whatsoever then s/he shall give a written application to the Company within specified time limit along with original receipt issued by the Company. Such cancellation will attract cancellation charges stated hereunder.

Cancellation charges will be calculated on gross tour cost and the cancellation charges shall depend on date of departure and date of cancellation.

Any refund payable to the Guest will be paid after the Company receives refund from the respective authorities. The Company deducts processing charges from the refund to be paid to the Guest.

No of days prior to departure	% of cancellation charges per person India
More than 60 days	5% or Rs.1000/-whichever is more
60 to 46 days	15%
45 to 31 days	25%
30 to 15 days	50%
14 to 4 days	60%
3 to 1 day	80%
on the day/on tour	100%

Note: Charges are levied on the gross tour price and not the discounted price.

When the Company cancels a tour
In case if a tour is cancelled from the Company’s end,then the full refund of the amount paid by the guest will be made within 7 days of Cancellation of the tours.Alternatively,the guest can take any other tour option suggested by the Travel Advisor or can utilize the tour amount paid in any of the Company’s future tour within one year’s time.

Miscellaneous:

(i) Information of Privacy
Any information furnished by the Guest to the tour manager and/or the Company, is subject to disclosure thereof as required by law or by an order by court or the rules, regulations and enquiry by any government / statutory authority. The Company shall not disclose any data of its own under any circumstances to any Guests including any kind of clarification on itinerary, tour costs, cancellation charges etc.

(ii) Rules laid down by Government for NRI (NON RESIDENT INDIAN) Guest
All Guests staying abroad including NRIs or foreigners should abide by all the laws, rules, regulations of Government of India and/ or the country concerned while undertaking the tour.

(iii) On Tour Shopping
Though shopping is an integral part of all tours, Veena World neither recommends nor promotes any specific shops. The Company does not take any responsibility in case of any fault in the shopped items.

(iv) Valuables should be avoided on tour
The Company strongly advises Guests not to carry valuables while travelling on tour. If any such item is carried, it must be with the Guest and not left either at the hotel lobby or in the coach. Also, it is strongly recommended not to keep valuables inside hotel room, instead they can be kept in safe deposit lockers. The Company is not responsible for loss of valuables.

(v)Video Shooting/photographs/Feedback taken on Tour
The Company reserves the right to use Photographs / Video Clips /Feedback given by the Guests and/or taken on tour, for promotion of the Company’s Business without obtaining prior permission of the concerned Guests.

(vi) Grievances
If Guest has any claim, grievance and/or complaint with respect to the services provided by any of the independent contractors, Guest should immediately notify it to the independent contractor in writing, and a copy of the letter should be handed over to the tour manager.

(vii) Paid Toilets
In some places/destinations/countries, there are paid toilet halts, the expenses of which are to be borne by the Guest.

(viii) Jurisdiction
All disputes pertaining to the tour and any claim arising therein shall be subject to the Court of jurisdiction at Bagalkot Karnataka only.

Refund :

(i) Refunds if any, for variation/modification/amendments/alteration and/or cancellations etc. of any tour will be paid directly to the guest by ‘A/C payee’ cheque, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.

(ii) No refund will be payable -

a) For any missed / unused services of the tour including the meals due to whatsoever reason.
b) Where full deposit is required to be paid in advance to the concerned authorities to enable Company to confirm the reservation
c) If services of the tour are modified, varied, amended, cancelled or not utilized.
d) If any Guest decides and/or is required to cancel the tour due to any changes made in the rules by the concerned Government.
e) Where airfares are contracted in bulk for Airport to Airport departures
f) If the tour is indefinitely postponed due to natural calamity, riots, political calamities or any other unforeseen calamities.
g) Refund is not applicable for sectors on Indian/World tours wherein air tickets are non refundable and date change is not allowed.
h)For all Card Payments:Payment received by card and if there is any refund,such refund will be done through the respective card Financial Institution and credited to the same card.The charges for transaction to be borne by guest.

Rights of the Company

The Company reserves the right to:
Take bookings for group tour and individual tour
Cancel bookings even after the acceptance of the payment without assigning any reason. In such case company shall refund the money to the Guest.
Dismiss any Guest from the tour for misbehavior especially if it affects the group and Physical or verbal assault to the Tour Manager.
Withdraw discounts at any point of time
Change the routing of air travel
Change hotel,Resorts and/or tour programme due to unavoidable circumstances

Liabilities and Responsibilities of the Company

(1) The liability of the Company is restricted only to make reservations in accordance with the Guests’ requirements and no further. The Company is not liable for any loss of person or property caused or damaged or suffered by the tourist on account of deficiency in services by any independent contractor. Any gesture of courtesy extended by the Company to the tourist to minimize such loss or damage will not constitute an admission of such liability or a waiver. The Company shall in no circumstances whatsoever be liable to the tourist or any other person for any loss or expenses because:

(a) Taking care of the valuables is the sole responsibility of the Guest
(b) Train/flight delays, on account of any reason due to rescheduling/cancellation of train / flights / inter-connection, meals not being served etc is not in control of the Company
(c) Any change due to force majeure including weather condition/strike/war/VIP movement and security, heavy rush at sightseeing places, road traffic congestion etc., are not in the control of the Company
(e) Celebrity assigned for the tour as an entertainer not turning up on the tour due to the reasons beyond the control of the company.
(f) Any personal injury, sickness, accident, loss, delay, discomfort, consequential loss and/or damage or any damage to baggage or personal effects howsoever caused;
(g) any injury, loss, personal harm, death or damage caused to any person or property by the act or default of the management / employees / agents of any independent contractor.
(h) any damages, additional expenses or any consequential losses suffered by the Guest due to Cancellation, Amendment and or alteration of any of the services of the tour mentioned in the itinerary / Brochure by the Company after the registration / booking by the tourist. Each of these conditions shall be severable from other if any provision declared invalid, illegal or unenforceable, then remaining provisions nevertheless have full force & effect.